Family Locked Up

[wndy26]

I am looking for help for a family lock up. I installed pets Friday evening and when I first played it, my pets were sunk into the ground while creating them, then when I added them to a family they were sunk into the ground again and the entire family and all neighbors on the lot locked up.

From there, I removed all my custom objects from my downloads folder and tried again. The family and pets seemed to move ok and I played for quite some time. Then I got another lockup. I noticed TSaudio errors in my error log and in my app log I found this message:

ERROR TSAudio: Failed to cache resource. 0b9eb87e:eb8ab356:ff8bceb2
.\source\TSAudioResourceManager.cpp(1221)

I updated my Nvidia GeForce integrated video/audio card and tried again. My family is still locked up and won't move. Their command bubbles appear above their heads, the dog barks and sounds work fine. The sims (pet and otherwise) just won't move.

If you have any ideas, please post. I don't have time to reinstall the entire game now as I have to get to bed, but I plan to do it tomorrow night after I get home. I appreciate all your help.

Here is the content of my AppErrors.log file:

ERROR TSAudio: Segment at %DataDirectory%Res\Sound\Locale\%Language%\Sfx\Samples\Karaoke\ has no extensions defined in section DBSegmentDirectoryFiles
.\source\TSAudioResourceManager.cpp(944)
ERROR TSAudio: Segment at %DataDirectory%Res\Sound\Locale\%Language%\Sfx\Tracks\Karaoke\ has no extensions defined in section DBSegmentDirectoryFiles
.\source\TSAudioResourceManager.cpp(944)
ERROR TSAudio: Segment at %DataDirectory%Res\Sound\Locale\%Language%\Sfx\Samples\DJBooth\ has no extensions defined in section DBSegmentDirectoryFiles
.\source\TSAudioResourceManager.cpp(944)
ERROR TSAudio: Segment at %DataDirectory%Res\Sound\Locale\%Language%\Sfx\Tracks\DJBooth\ has no extensions defined in section DBSegmentDirectoryFiles
.\source\TSAudioResourceManager.cpp(944)
ERROR TSAudioMusic : Music category (Buy) listed twice in category property set.
.\source\TSAudioMusicManager.cpp(1664)
ERROR TSAudioMusic : Music category (Build) listed twice in category property set.
.\source\TSAudioMusicManager.cpp(1664)
ERROR TSAudioMusic : Music category (CAS) listed twice in category property set.
.\source\TSAudioMusicManager.cpp(1664)
ERROR TSAudioMusic : Music category (NHood) listed twice in category property set.
.\source\TSAudioMusicManager.cpp(1664)
ERROR TSAudioMusic : Music category (CAS) listed twice in category property set.
.\source\TSAudioMusicManager.cpp(1664)
ERROR TSAudioMusic : Music category (Buy) listed twice in category property set.
.\source\TSAudioMusicManager.cpp(1664)
ERROR TSAudioMusic : Music category (Build) listed twice in category property set.
.\source\TSAudioMusicManager.cpp(1664)
ERROR TSAudioMusic : Music category (NHood) listed twice in category property set.
.\source\TSAudioMusicManager.cpp(1664)
ERROR TSAudioMusic : Music category (NHood) listed twice in category property set.
.\source\TSAudioMusicManager.cpp(1664)
ERROR TSAudioMusic : Music category (Buy) listed twice in category property set.
.\source\TSAudioMusicManager.cpp(1664)
ERROR TSAudioMusic : Music category (Build) listed twice in category property set.
.\source\TSAudioMusicManager.cpp(1664)
ERROR TSAudioMusic : Music category (CAS) listed twice in category property set.
.\source\TSAudioMusicManager.cpp(1664)
ERROR TSAudio: Failed to cache resource. 0b9eb87e:0da1f2ca:ff99e0de
.\source\TSAudioResourceManager.cpp(1221)
ERROR TSAudio: Failed to cache resource. 0b9eb87e:eb8ab356:ff8bceb2
.\source\TSAudioResourceManager.cpp(1221)

Here is my config-log.txt file:

Log generated on 12/23/2006, 02:23

=== Application info ===
Name: The Sims 2 EP4
Version: 1.6.0.259
Build: ReleaseSRT
=== Machine info ===
OS version: Windows NT 5.1
CPU: 2982Mhz, Name:AuthenticAMD, FPU:1, MMX:1
Memory: 704MB
Free memory: 280MB
User: Owner
Computer: MOMS_PC
=== Sound device info ===
Name: Unknown
Driver: Unknown
=== Graphics device info ===
Number: 0
Name (driver): NVIDIA GeForce4 MX Integrated GPU
Name (database): GeForce4 MX Integrated GPU
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 01f0, Board: 80c01043, Chipset: 00a3
Driver: nv4_disp.dll, Version: 6.14.10.9371, GUID: D7B71E3E-42B0-11CF-6857-CAA002C2CB35
Driver version: 9371
Monitor: \\.\DISPLAY1
Monitor aspect: 1.333333, 4:3
Screen mode: 1024x768x16BPP,60Hz
Texture memory: 64MB
HW T&L: Fixed function:1 Programmable:0.0
Pixel program: 0.0
Texture stages: 8
AppControlledAA: 0

Global properties
-----------------
uintProp propertyRevision 6
boolProp allowCustomContent true
boolProp animationLOD false
uintProp antialiasingQuality 0
boolProp autoCentering true
boolProp autoLogin false
boolProp bumpMapping false
boolProp checkForPatch true
boolProp constrainFloorElevation true
uintProp cutawayMemorySize 3
boolProp cutawayOutside true
boolProp disableCustomObjects false
boolProp displayCustomObjectInfo true
boolProp displayLookAtBoxes false
boolProp displayPaths false
boolProp deviceVsynch true
uintProp dynamicRenderStrategy 0
boolProp edgeScrolling true
floatProp horzedgescrollrate 0.5
floatProp vertedgescrollrate 0.5
uintProp effectPriorityLevel 3
stringProp lastLoadedNeighborhood Pleasantview
boolProp freeWill true
floatProp geomBoneInfluenceThreshold 0.01
boolProp geomCheckGeomDataIntegrity false
uintProp geomGenerateTangentSpaceNormalLines 0
boolProp geomGenerateTangentSpaceSxT false
floatProp geomGeneratedTangentSpaceNormalLineLength 0.1
uintProp geomMaxBoneInfluencesPerVertex 4
sintProp geomMaxMorphTargetDeltasPerVertex 4
floatProp geomMorphTargetDeltaThreshold 0.001
floatProp geomPerBoneBoundBlendWeightThreshold 0.9
boolProp guob true
boolProp interrupt false
boolProp lightOpenGLStyle false
uintProp lightingQuality 3
boolProp livePIP false
boolProp lotInfoAdvancedMode true
stringProp lotWindowFillColor (0,0,0,1)
uintProp maxParticlesTarget 10000
uintProp maxTerrainGrade 5
boolProp morph true
stringProp neighborhoodWindowFillColor (0.5,0.5,0.5,1)
boolProp noStupidIFFUnlocking false
boolProp optimizeMeshes true
floatProp particleDamping 0
floatProp particleDensity 1
uintProp particleLODOffset 0
floatProp particleScale 1
floatProp particleSizeThreshold 1
boolProp quickTips true
boolProp reduceBoneWeights false
boolProp renderOpaqueUI false
boolProp reflectionWithExtraViewer false
boolProp rotateCameraSims1Mode false
boolProp nhoodWaterReflection false
boolProp renderInsideObjectOnlyOnSelectedSimLevel true
uintProp renderInsideVisibleObjects 1
boolProp renderSelectedSimLevel false
boolProp sleepInBackground true
boolProp simInBackground false
boolProp simShadows true
boolProp snapObjectsToGrid true
uintProp soundDetail 2
boolProp specHighlights true
boolProp unevenTilesFloorable true
boolProp useEffects true
boolProp useLODs false
uintProp snapshotPictureQuality 2
uintProp snapshotPictureSize 2
boolProp usePixelAspectRatio true
uintProp videoCaptureMaxRecordingSeconds 60
uintProp videoCaptureQuality 1
uintProp videoCaptureSize 1
boolProp videoCaptureAudioOn true
boolProp CameraDriftCamEnabled false
boolProp CameraSpecialEventEnabled false
boolProp ShowLotPackageFilename false
boolProp SoundMasterGroupVoxEnabled true
boolProp SoundMasterGroupFXEnabled true
boolProp SoundMasterGroupMusicEnabled false
boolProp SoundMasterGroupAmbienceEnabled false
uintProp FXVolume 100
uintProp VOXVolume 100
uintProp AmbienceVolume 100
uintProp MusicVolume 40
floatProp tvVolume 0.5
uintProp AudioPerformance 1
boolProp ShowTutorialWelcome true
boolProp NoLegacySounds true
boolProp liveCameraConstraints true
uintProp edithConfigFlags 1
uintProp copiedShippedDataToUserDataFolder 79
boolProp enableLotImpostersInLot true
boolProp enableNeighborhoodOccupantsInLot true
uintProp lotSkirtSizeIncrease 9
uintProp neighborhoodPropFadeDistance 0
boolProp clickableLotImposters true
uintProp maxTotalSims 10
uintProp maxTotalHumans 8
uintProp maxTotalPets 6
stringProp activeDeviceDisplayMode 800x600x32x60
stringProp activeDeviceList 1;0;NVIDIA GeForce4 MX Integrated GPU;10de;01f0;8195;6.14.10.8195, GUID: D7B71E3E-42B0-11CF-F053-CAA002C2CB35;
sintProp activeDeviceNum 0
boolProp activeDeviceUseSoftwareRasterizer false
uintProp optionEffectsQuality 1
uintProp optionLightingQuality 1
uintProp optionMaterialDetail 1
uintProp optionObjectDetail 2
uintProp optionObjectHiding 1
uintProp optionOpaqueUI 0
uintProp optionReflection 0
uintProp optionShadows 1
uintProp optionSoundQuality 1
uintProp optionEnableLotImpostersInLot 0
uintProp optionEnableNeighborhoodOccupantsInLot 0
uintProp optionLotSkirtSizeIncrease 0
stringProp SoundOutputMode stereo
boolProp carsOnRight true
stringProp startingNeighborhood Pleasantview
boolProp perfAddLights true
boolProp perfRenderParts true
boolProp perfLightCaching true
boolProp perfEnableSkinning true
boolProp perfEnableMorphing true
uintProp lodOverride 0
boolProp effectLODSoftChange true
floatProp effectMaxTimeDelta 0
boolProp enableSnapshot true
boolProp floorCollisions true
boolProp wallCollisions true
boolProp creatingLotTemplate false


Device 0
--------

Options
-------
uintProp MaterialDetail 1 #default: 1
uintProp ObjectDetail 2 #default: 2
uintProp ObjectHiding 1 #default: 1
uintProp Shadows 1 #default: 1
uintProp OpaqueUI 0 #default: 0
uintProp Reflection 0 #default: 0
uintProp EffectsQuality 1 #default: 1
uintProp LightingQuality 1 #default: 1
uintProp SoundQuality 1 #default: 1
uintProp DirtyRect 3 #default: 3
uintProp FullscreenFadeEffect 0 #default: 0
uintProp Turbo 2 #default: 2
uintProp SimulatorControls 1 #default: 1
uintProp LightingOptimizations 3 #default: 3
uintProp AnimationSamplingLevel 1 #default: 1
uintProp LivePIP 0 #default: 0
uintProp SpecialEventCamera 0 #default: 0
uintProp ScreenModeResolution 1 #default: 1
uintProp SubjectTracking 1 #default: 1
uintProp EnableLotImpostersInLot 0 #default: 0
uintProp EnableNeighborhoodOccupantsInLot 0 #default: 0
uintProp LotSkirtSizeIncrease 0 #default: 0

Option properties
-----------------
boolProp bumpMapping false
uintProp imageDataSizeReductionOnLoad 2
boolProp reduceBoneWeights true
boolProp useLODs true
uintProp lodOverride 35
uintProp renderInsideVisibleObjects 1
boolProp simShadows false
boolProp objectShadows false
boolProp guob false
boolProp heightMapShadows false
boolProp renderOpaqueUI false
boolProp reflectionWithExtraViewer false
boolProp nhoodWaterReflection false
boolProp useEffects true
uintProp maxParticlesTarget 2000
uintProp particleLODOffset 0
uintProp effectPriorityLevel 1
floatProp particleDensity 1
floatProp particleScale 1
boolProp lightingEnabled true
boolProp portalLighting false
boolProp floorAndWallNormalMapping false
boolProp specHighlights false
uintProp AudioPerformance 0
uintProp dynamicRenderStrategy 0
boolProp enableSnapshot false
boolProp useTurboRect true
uintProp maxNumOfVisitingSims 2
boolProp optimizedDiffusion true
boolProp incrementalLighting true
boolProp lerpLights true
boolProp useDirtyTiles true
boolProp animationFrameSampling true
boolProp livePIP false
boolProp livePIPDefault false
boolProp chooseCameraSpecialEventEnabled false
boolProp CameraSpecialEventEnabled false
uintProp maxResWidth 800
uintProp maxResHeight 600
uintProp defaultResWidth 800
uintProp defaultResHeight 600
floatProp centerTrackingDeadZoneMagnitude 70
boolProp enableLotImpostersInLot false
boolProp enableNeighborhoodOccupantsInLot false
uintProp lotSkirtSizeIncrease 5
uintProp optionMaterialDetail 1
uintProp optionObjectDetail 2
uintProp optionObjectHiding 1
uintProp optionShadows 1
uintProp optionOpaqueUI 0
uintProp optionReflection 0
uintProp optionEffectsQuality 1
uintProp optionLightingQuality 1
uintProp optionSoundQuality 1
uintProp optionDirtyRect 3
uintProp optionFullscreenFadeEffect 0
uintProp optionTurbo 2
uintProp optionSimulatorControls 1
uintProp optionLightingOptimizations 3
uintProp optionAnimationSamplingLevel 1
uintProp optionLivePIP 0
uintProp optionSpecialEventCamera 0
uintProp optionScreenModeResolution 1
uintProp optionSubjectTracking 1
uintProp optionEnableLotImpostersInLot 0
uintProp optionEnableNeighborhoodOccupantsInLot 0
uintProp optionLotSkirtSizeIncrease 0
sintProp activeDeviceNum 0

Device properties
-----------------
boolProp useRenderTextures false
uintProp antialiasingSupport 1
boolProp enableDriverMemoryManager false
boolProp vs2LoopsFunctional false
boolProp presentWorkaround false
boolProp enumerateMultisampleLevels false
boolProp createNVidiaWorkaroundTexture true
boolProp disableTexMemEstimateAdjustment true
boolProp causticsEnabled false
boolProp skipValidateDevice true
uintProp deviceLocalVideoMemorySizeDefault 67108864
boolProp skipTangentsInVertexData true
boolProp activeDeviceUseSoftwareRasterizer false
uintProp configParserErrorCode 0

[AngelFrouk]

Just a small question. You did take out all hacks, didn't you? If not, you need to do this. Many hacks won't work with Pets and can cause serious problems.

[tom098]

I dont think this problem is to do with graphics but cc like hacks,make sure all hacks are not in your game and also that Tsaudio error always comes up with me but makes no difference to me
Hope that helped
Tom098
(i aint an expert mind)

[simsample]

Yes, the Audio errors seem to be an error in the Maxis code, and occur in everyone's game. For the Pets sinking/ sims locking up, turn on the testing cheats and get an error log:
http://www.modthesims2.com/showthread.php?t=198229
Please zip it up and attach it to your post instead of posting it as text.

[wndy26]

Thanks Simsample. I tried what you suggested through the link you posted. I did not get any error messages for any objects, only the audio ones, when I did this and I got no lockups when I used the maxis created character, Cyd, and his pet. I did attempt to log into my previous character's house though and it was still locked up. I am thinking that maybe it was because I used a family that had custom content prior to installing pets. The custom content was removed when I removed all my downloaded files and I also deleted the odd objects from the house right after moving my pets in originally. I will probably go ahead and reinstall the entire game anyway--always nice to have a fresh start once in a while. Also, I did notice a few blue cars driving around in Pleasantville--probably left over from the car mesh downloads I had. Unfortunately, I am still uncertain if there are any hacks left in the game. Is there another place other than the downloads folder to find those? I am sure a reinstall of the entire game will fix it and I don't mind doing that.

Thanks for all your help!

[simsample]

wndy26, from what I can gather all of your problems seem to be related to your User Data files- that is, your neighbourhoods and custom content. In that case you don't need to reinstall, just refresh your User Data. To do this, cut and paste your current Sims 2 folder from My Documents/ EA Games to the desktop (or somewhere else safe if you wish to keep a backup, but outside of the My Documents folder) then run the game. The game will now generate a completely clean set of neighbourhoods and there will be no custom content, no unlocked pet skins and no extra lots in the lots and houses bin. All will be exactly as it was when you first played the game. That is quicker than reinstalling! If you just wish to reset the Neighbourhoods, look here:
http://www.modthesims2.com/article.php?t=138975
For the hacks, yes- they will probably be active wherever they are inside the My Documents/ EA Games/ Sims 2 folder.

[wndy26]

Thanks Simsample. Sunday I couldn't find all of my disks so I researched how to reset the neighborhoods on this site and found the link you are referring me to. It worked great and my game plays excellently. I am sure those disks are in one of these boxes somewhere around here! We just moved in July and I still haven't gotten everything unpacked.

Any ideas how to make sure future downloads will work with the Pets EP? My daughter should be here sometime today--she is a download freak! Her favs are clothing, hair, and makeup downloads.

Thanks again!

[simsample]

Just check the creator's guidelines- hacks should definitely state that they are for Pets, other custom content should work as long as you have the required EPs. A good idea is to keep newly introduced content in a 'quarantine' folder- this way you can test them in game, and if they cause problems you will be able to find them easily and remove them.