Kitchen and Bath stuff from B.o.B keeps deleting itself!

[Auluna]

As you can see in the title, I have huge problems with my Best of Business Collection. Yes, I have looked in help, but my problem is so specific that what's covered in Help doesn't even come CLOSE to what I'm looking for. EAxis support has done precisely NOTHING for me. The final insult was sending me the link that fixes the PIE MENUS for the K&B objects! Hello! Can't fix something if it disappears from my game!

I have no clue why this happens. I'll install BoB and have a grand old time decorating my Sims bathrooms and kitchens. I'll play the game, then exit for one reason or another. When I go back into my game, the Kitchen and Bath Stuff content is GONE. As in, was never there in the first place! Oh the collection folders are still there, but there isn't anything in them! I've had to resort to downloading CC kitchen and bathroom sets just to make up for it.

Usually this problem only occured when I installed a new game on my computer, but search me why this would delete just one minor aspect of my Sims 2 game. Now it just does it at random, and not even uninstalling and re-installing BoB has fixed this! EA support refuses to even give me a hint as to what might be the problem, but from what I keep reading; they don't even care to figure it out! So PLEASE, some omnipotent simmer our there, tell me you've had this happen and know how to fix it!

My computer meets all game requirements, only drawback is that I have Integrated Graphics; but I'm hesitant to count that against TS2 considering I have games far newer and heavier than that on my machine that work flawlessly with what I have hardware-wise.

Believe me when I say I HAVE tried everything under the sun...you have no idea the hades I've been through to even get a ghost of an answer (forget EA Support, seriously).

[Whiterider]

Are you by any chance using the accursed game launcher? That thing is great at uninstalling EPs at random, so if you haven't already, you should bypass it: Game Help:Bypassing Launcher

[Auluna]

Would it be prone to just borking Stuff Pack content? Because as far as I can tell it leaves the other two parts of BoB alone...(Will definitely give that a try though, thank you)

Note: Gotta do a complete reinstall of the whole game *headdeskX10* I had that blasted Store Edition that liked to act funny. Going to do that then the voodoo that you linked and see what happens...

[kimberlymorse26]

Are you by any chance using the accursed game launcher? That thing is great at uninstalling EPs at random, so if you haven't already, you should bypass it: Game Help:Bypassing Launcher

I tried to do this and when I hit apply, a window popped up saying it doesn't exist. I tried EP6 and EP7. I've got all the ep's and sp's except the holiday/celebration stuff. What else can I try??

[kimberlymorse26]

I tried to do this and when I hit apply, a window popped up saying it doesn't exist. I tried EP6 and EP7. I've got all the ep's and sp's except the holiday/celebration stuff. What else can I try??

I managed to get the Fun with pEts collection to do this, but when I clicked on the shortcut to open the game it told me I need to run the Fun with pets collection. Wth?? This is agravating!!!!!

[mr_db1]

did you use the launcher for the fun with pets this time then?
or the one for the BoB?

if you used the pets starter I go WTH?? too

[Whiterider]

What's the name of the game process, in task manager? That's what you need to put in the shortcut box.

[Auluna]

Luckily my latest EP was Apartment Life, and the bypass was already there (just copied the .exe from the AL folder). Don't want to jinx it, but so far so good. Thanks again whiterider! But I dropkicked Store Edition to the curb (Don't ask me why I still had it...)

[kimberlymorse26]

did you use the launcher for the fun with pets this time then?
or the one for the BoB?

if you used the pets starter I go WTH?? too

I've tried using the launcher, changing the target, and the only thing that works (to a point) is when I change the target form BonVoyage but when I click on it, I get a message to use the fun with pets collection. If I try to change the target on the fun with pets collection, i get a message to run the fun with pets collection..which is a digital download package from origin. Where would I find the .exe to try to bypass that launcher?

[kimberlymorse26]

What's the name of the game process, in task manager? That's what you need to put in the shortcut box.

I'm kinda computer-intelligence challenged, what do you mean by game process in task manager?

[Whiterider]

I mean, when you hit Ctrl-Alt-Delete to bring up task manager (while the game is running) and go to the Processes tab, what's the entry for TS2 called?

[sushigal007]

You said you've got all the SP's except the holiday ones, which means you need to be running EP9 in the Mansion and Garden's folder. It's a tricky one that, because it's called a Stuff Pack, but works more like an Expansion.

[Whiterider]

I'm not sure whether or not the combination packs change that behaviour, though.

[sushigal007]

Ah, good point. I just assumed it would still be the latest EP, but those combo packs are a mess. :|

[kimberlymorse26]

I mean, when you hit Ctrl-Alt-Delete to bring up task manager (while the game is running) and go to the Processes tab, what's the entry for TS2 called?

It's Sims2EP9.exe when I try changing the target to that, I still get the message that the path is not valid.

[kimberlymorse26]

Ah, good point. I just assumed it would still be the latest EP, but those combo packs are a mess. :|

Seriously regretting buying direct downloads. it was under $40 3 different collections with three ep's per collection-in the long run not worth it with problems like this. Thanks for the help everyone, I appreciate it!

[Mootilda]

Could you please give us the full path that you are specifying? You can get rid of any personal information, like your user name on your computer. However, it might be helpful for us to understand exactly what your target is set to.

Also, are you sure that you don't have any version of the Store Edition installed? The Store Edition comes with so many things that it might have slipped in accidentally.

[kimberlymorse26]

Could you please give us the full path that you are specifying? You can get rid of any personal information, like your user name on your computer. However, it might be helpful for us to understand exactly what your target is set to.

Also, are you sure that you don't have any version of the Store Edition installed? The Store Edition comes with so many things that it might have slipped in accidentally.

Target from Fun with Pets icon: "C:\Program Files\Origin Games\The Sims 2 Fun with Pets Collection\EP4\TSBin\Sims2Launcher.exe"

This is under Origin Games because its one of 3 collections I downloaded. They all show under Origin in the target field.

I don't see anything noting the Sims2 store at all, tho. Thanks :D I really appreciate everyone trying to help me!

[Mootilda]

You need to find the correct path for your Sims2EP9.exe. It is definitely not "C:\Program Files\Origin Games\The Sims 2 Fun with Pets Collection\EP4\TSBin\Sims2EP9.exe".

[kimberlymorse26]

Thats the link that comes up in the target field in the same icon I use to start the game. How would I find another path? All the collection files are under Origin Games. I tried clicking on "Find Target" (under same properties option). It brought up a folder with the launcher icon, the Sims EP4 icon, and a TSUPD icon. I clicked on the EP4 icon and it did not bring up the game. I double clicked and got same result. I went into my documents screen and clicked on folders. Went to Local Drive (hard drive) and clicked program files-checked the ea games folder, these collections are not in there. They are in a folder all their own called Origin games. Thought about moving them to the EA Games folder but it said it could cause programs not to work so I didn't move them. Please let me know what I can do or if you need more info?

[Mootilda]

Search your disk for Sims2EP9.exe. That's the path that you need. On Windows XP, I just right click on my C:\ drive in Windows Explorer and choose Search... from the context menu. If you are running a different operating system, you should still have something similar available.

[kimberlymorse26]

Search your disk for Sims2EP9.exe. That's the path that you need. On Windows XP, I just right click on my C:\ drive in Windows Explorer and choose Search... from the context menu. If you are running a different operating system, you should still have something similar available.

Using windows xp also. The path is C:\Program Files\Origin Games\The Sims 2 Fun with Pets Collection\SP9\TSBin. Tried changing icon target to this and it accepted it but won't run. I've tried double clicking on the icon in the windows explorer when it came up, and that didn't start the game :(

[Mootilda]

You have Target set to "C:\Program Files\Origin Games\The Sims 2 Fun with Pets Collection\SP9\TSBin\Sims2EP9.exe" (including the quotes) and "Start in" set to "C:\Program Files\Origin Games\The Sims 2 Fun with Pets Collection\SP9" (including the quotes)?

[kimberlymorse26]

I copied and pasted both from your post above and still not working. It accepts the changes, but the icon doesn't run the game. Opening the folder and clicking on the icon for sims2ep9 doesn't run the game. Tried Start-All Programs-EA Games-Fun with pets collection-fun with pets, that didn't work. Tried same but chose Apartment Life from start menu and it wont bring up the game either. I'm not sure what to do at this point. ?

[Mootilda]

I'm stumped.

Would you try just one more thing for me? I assume that you've been changing the existing launcher shortcut. Try creating a brand new shortcut, using the full path for Sims2EP9.exe, rather than modifying the existing shortcut.

[kimberlymorse26]

I'm stumped.

Would you try just one more thing for me? I assume that you've been changing the existing launcher shortcut. Try creating a brand new shortcut, using the full path for Sims2EP9.exe, rather than modifying the existing shortcut.

Sure will :D can't get game to run at all now. None of the icons or files (start-all programs-ea games-game name) works. I'll let you know if this fixes it :D I appreciate your help with this!

[kimberlymorse26]

ok so game isn't starting at all no matter where I try to start it from. Luckily I created a restore point just after I finished installing everything. I'm gonna reset to that point and try what we went through above again, and hopefully that will help. My cd drive isn't reading so I have a feeling theres something up with my pc. Hopefully restoring will help but I'll let ya know. Again I appreciate your help with this!!

[kimberlymorse26]

I'm stumped.

Would you try just one more thing for me? I assume that you've been changing the existing launcher shortcut. Try creating a brand new shortcut, using the full path for Sims2EP9.exe, rather than modifying the existing shortcut.

Ok, after restoring everything back to the way it was, I tried what we went through above and I tried making a new shortcut. The computer accespts the changes in the icon but will not start the game, or game launcher. I can bring up the launcher by clicking on the Apartment life icon though. However the game will not start no matter where I try to start it from. I really hope I don't have to reinstall all games cause my cd drive crashed :(

[Mootilda]

It's possible that running the game on your integrated graphics card has damaged your computer enough that it can no longer run the game.

If you do decide to reinstall, try just installing the base game. Play for a while and see whether you have any problems. Each EP that you install will put more strain on your computer. Also, the later EPs will put more of a strain than the earlier ones. Playing with the base game, University, and Nightlife may work OK, but playing with the base game and Apartment Life may be too much for your computer to handle.

Here are some other suggestions for dealing with integrated graphics:
http://simswiki.info/wiki.php?title=Game_Help:Onboard_Graphics

You might also want to give us your system specs:
http://simswiki.info/wiki.php?title=Game_Help:System_Specs

[kimberlymorse26]

It's possible that running the game on your integrated graphics card has damaged your computer enough that it can no longer run the game.

If you do decide to reinstall, try just installing the base game. Play for a while and see whether you have any problems. Each EP that you install will put more strain on your computer. Also, the later EPs will put more of a strain than the earlier ones. Playing with the base game, University, and Nightlife may work OK, but playing with the base game and Apartment Life may be too much for your computer to handle.

Here are some other suggestions for dealing with integrated graphics:
http://simswiki.info/wiki.php?title=Game_Help:Onboard_Graphics

You might also want to give us your system specs:
http://simswiki.info/wiki.php?title=Game_Help:System_Specs

>Here are the specs on the template from the page you linked last. If its too much info let me know exactly what is needed if not this whole report plase. I'll look into the integrated graphics link here in a sec. Did restore twice and game launcher comes up and I hit play then nothing happens. Tried starting via start menu and still nothing. I'm hoping the card isn't damaged. My cd drive isn't working right so I can't reinstall anything that I have the cd for.
------------------ < copy+pasted info >
System Information < starts from >
------------------ < here >

Time of this report: 4/28/2012, 13:26:42
Machine name: KIMBERLY-095A12
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Pavilion zv5200 (PT276UA#ABA)
BIOS: Ver 1.00PARTTBL
Processor: AMD Athlon(tm) 64 Processor 3200+, MMX, 3DNow, ~790MHz
Memory: 510MB RAM
Page File: 350MB used, 892MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode



--------------- < copy+pasted info >
Display Devices < starts from >
--------------- < here >

-------
Card name: NVIDIA GeForce4 440 Go 64M
Manufacturer: NVIDIA
Chip type: GeForce4 440 Go 64M
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0179&SUBSYS_006D103C&REV_A3
Display Memory: 64.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.4716 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 4/8/2004 05:22:00, 3405450 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 4/8/2004 05:22:00, 1382634 bytes
Device Identifier: {D7B71E3E-4239-11CF-E061-672002C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0179
SubSys ID: 0x006D103C
Revision ID: 0x00A3
Revision ID: 0x00A3
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run >


------------- < copy+pasted info >
Sound Devices < starts from >
------------- < here >

Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_10DE&DEV_00DA&SUBSYS_006D103C&REV_A2
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: smwdm.sys
Driver Version: 5.12.0001.4010 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/13/2004 17:40:28, 612032 bytes
Other Files:
Driver Provider: Analog Devices
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 48000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): Yes
Registry: OK
Sound Test Result: Not run


------------------------ < copy+pasted info >
Disk & DVD/CD-ROM Drives < starts from >
------------------------ < here >

Drive: C:
Free Space: 74.8 GB
Total Space: 114.5 GB
File System: NTFS
Model: WDC WD1200BEVE-11UYT0

Drive: D:
Model: TEAC DW-224E-B
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 13:40:46, 62976 bytes

--------------

[kimberlymorse26]

no updates available for the driver at this time is what Nvidia's site says. Somehow the game started working again. I tried by selecting the base game and the cd drive actually worked enought and told me to run the fun with pets collection. I clicked on it, launcher came up, game played. Not gonna mess with that launcher til I get a different computer (hoping to get all sims3's at that time too). Thanks for your help with all of this. Sorry my pc is a hunk of junk

[Mootilda]

Unfortunately, I'm not great on hardware. So, you might have to wait for someone more knowledgeable in that area.

Certainly, the likelihood of integrated graphics supporting all EPs to AL is pretty low.

[kimberlymorse26]

Unfortunately, I'm not great on hardware. So, you might have to wait for someone more knowledgeable in that area.

Certainly, the likelihood of integrated graphics supporting all EPs to AL is pretty low.

Thinkin its something with my dinosaur of a laptop. Took out all download, reinstalled bob, added a few downloads and got same issue, and some base game items are invisible now like the adjustable plain shelf's, the biggest floor tv. The pic shows in the catalog but when I go to place them, they are invisible lol. Idk. Can get a lot more items downloaded than I lose in K&B when it's erased so I'll stick with those for now ;) our desktop computer didn't have this issue but it was newer.

Thanks again for helping in trying to figure this mess out, I greatly appreciated it!!

[kimberlymorse26]

Unfortunately, I'm not great on hardware. So, you might have to wait for someone more knowledgeable in that area.

Certainly, the likelihood of integrated graphics supporting all EPs to AL is pretty low.

Ok, so somewhere in all this, files for Apartment life were duplicated and I deleted the wrong ones. Reinstalled, but didn't try to bypass launcher since I last wrote here. Out of the blue I get a whim to try it tonight and the frickin thing is working lol. Thanks for all your help!!

Have a good one ;D

6/2/2012- Launcher bypassed and the K&B pack keepts deleting itself.