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Test Subject
Original Poster
#1 Old 1st Jun 2009 at 6:50 PM
Default Made a dumb mistake (MAC users ATTN!)
Hey all..

I preordered my Sims3 game from Direct2Drive a couple days ago, however this morning I realized I have a big problem. I accidentally preordered the MAC version, due to misleading download links on the D2D front page. I have a PC :/

I emailed D2D to ask if they can switch my versions, but I doubt that they will. Meaning that I'm totally SOL - I could only afford this one copy and they don't give refunds for Sims3.

Is there anyone out there who has a MAC that accidentally ordered a PC version and wants to trade?

I'm so dumb somtimes >_<

Thanks guys...

~ Kierstal Arzen
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Mad Poster
#2 Old 1st Jun 2009 at 7:09 PM
The disc should be a Mac/PC hybrid? Meaning that there is only one disc, not seperate version for PC and Mac.
Scholar
#3 Old 1st Jun 2009 at 7:16 PM
Well, I think D2D is digital download only, so in that situation they may separate out the versions. (I don't know, just theorizing!)

I would think they should swap, it just may take some time to get a customer service response.

In the absolute worst case scenario, you could download the PC version from an 'unauthorized source', you will still have a legitimate serial key provided to you by the retailer that you can use to register your copy with.
Test Subject
#4 Old 1st Jun 2009 at 7:17 PM
(At el_flel > I don't think she bought a disc...I'm assuming she preordered a downloadable version.)

But, if you haven't actually *downloaded* it yet, I'm sure there must be some way to explain your mistake to them and exhange it for the PC download. If they don't respond to your e-mail soon enough, is there any way you can call them about it? I'd try to get a Customer Service rep. on the phone and explain situation.

I've never bought anything from D2D, so I'm not sure it'll work, but I hope it's a possibility. Stupid misleading links.

Good luck!
Mad Poster
#5 Old 1st Jun 2009 at 7:18 PM
Oh, duh lol that's what happens when you are tired and don't pay full attention :S
Instructor
#6 Old 1st Jun 2009 at 7:19 PM
Wait and see what their Customer service department say. You are not asking for a refund you are asking to swap something of equal value really, so it should be simple for them to amend. But it maybe that they have systems in place to take care of this. We have all done similar things!
Test Subject
Original Poster
#7 Old 1st Jun 2009 at 7:28 PM
Quote: Originally posted by Sidheed
Wait and see what their Customer service department say. You are not asking for a refund you are asking to swap something of equal value really, so it should be simple for them to amend. But it maybe that they have systems in place to take care of this. We have all done similar things!


I really, really hope so. But in the past when dealing with EA's products, regardless of reseller, they basically just told me "Well, sorry about your luck. Nothing we can do."

This is my first time using Direct2Drive so I hope they're not that bad... otherwise I dunno what I'm gonna do >_<
Test Subject
#8 Old 1st Jun 2009 at 7:47 PM
I did that with Spore, and they told me tough luck Good luck, though!
Test Subject
Original Poster
#9 Old 1st Jun 2009 at 7:53 PM
Quote: Originally posted by Phienn
I did that with Spore, and they told me tough luck Good luck, though!


Did you use Direct2Drive or did you order a CD from EA?
Test Subject
#10 Old 2nd Jun 2009 at 1:59 AM
Quote: Originally posted by Kierstalchan
Did you use Direct2Drive or did you order a CD from EA?


I did it with direct2drive
Test Subject
#11 Old 2nd Jun 2009 at 2:35 AM
I think if you are persistent enough by emailing them your problem and calling them, they will give it and give you a swap. However, that's just based on my experience in customer service. They eventually get tired of you ;] So, that's what I would do.
Eminence Grise
#12 Old 2nd Jun 2009 at 2:57 AM
if you ordered that with your credit card, you can dispute the charge.
Field Researcher
#13 Old 2nd Jun 2009 at 3:00 AM
Quote: Originally posted by taelere
I think if you are persistent enough by emailing them your problem and calling them, they will give it and give you a swap. However, that's just based on my experience in customer service. They eventually get tired of you ;] So, that's what I would do.


lol or they just ignore you; I worked in the customer service area of a store once, and when people got persistent we were told, basically, "pretend they don't exist and they'll eventually realize they're not getting anything."

Though in this case, D2D may be nicer than our supervisor was. Good luck with that.
Test Subject
Original Poster
#14 Old 2nd Jun 2009 at 3:39 AM
So far no answer. :/
Sigh. If I have to emulate a mac to play this thing, imma be seriously annoyed D:<
Field Researcher
#15 Old 2nd Jun 2009 at 3:44 AM
I have a mac.
I haven't ordered anything yet, but I might.
The only problem is that I'm 13 and unless my Dad is willing to buy it, I might not get it until after the summer.

If somehow you were stilling willing to trade, I could buy the PC version.
Test Subject
#16 Old 2nd Jun 2009 at 3:54 AM
The mac version is the PC version with a wine/cider wrapper around it. You can, with a little tedious effort use it just the same.
Field Researcher
#17 Old 2nd Jun 2009 at 3:56 AM
lol yeah, but his reasoning was "They'll eventually stop arguing and frowning at empty air."

That being said, it'd be better to just call their support line during business hours and ask them about it. Even if they ARE going to respond through email, there's no guarantee they'd be instantaneous with it. It could take a few days for that team of people to sift through everything in their inbox.
Test Subject
#18 Old 2nd Jun 2009 at 4:01 AM
If the attempt at a refund goes nowhere, is there any reason you can't dispute the charge with your credit card company? To me it seems fairly straight forward: you have not touched/downloaded the product, yet D2D will not return your money for a product you technically haven't received. Perhaps it's a little twisty because it is available for you to download...

Is there anyone who's disputed a charge for a digital download before who could weigh in?
Field Researcher
#19 Old 2nd Jun 2009 at 5:11 AM
It's not so much asking for a refund, it's more like an exchange. Getting money back isn't the issue -- she's only wanting the other version of the game, which has nothing to do with disputing a charge.

They haven't even responded yet anyway, as I understand it, so for lack of a better phrase, nothing matters yet.
Instructor
#20 Old 2nd Jun 2009 at 5:13 AM
Katra there are not even asking for a refund, they just want to change their order form teh Mac version to the PC version.

I have worked in Customer Services for years, if I were dealing with your email you would get your desired result... honest. I would figure it out for you. As you ahve not even been billed yet... well actually maybe you have actually... hmmmm.
Test Subject
#21 Old 2nd Jun 2009 at 5:20 AM
Quote: Originally posted by Shikonah
It's not so much asking for a refund, it's more like an exchange. Getting money back isn't the issue -- she's only wanting the other version of the game, which has nothing to do with disputing a charge.


A good point. But if they aren't willing to help her out, wouldn't it become such a case? Would you really say "okay, well they won't exchange it, I guess I'll just go ahead and download it" and sigh about the wasted money?

Hopefully they'll do the right thing, and all of this will be moot... just trying to work out the worst case scenario.
Field Researcher
#22 Old 2nd Jun 2009 at 5:39 AM
Well that's true. Then again, it's a downloading service, so they may not exchange it OR allow a refund. Especially in the age of the "piracy scare" when everyone is trying to avoid having software be stolen.

Just the same, they should be able to tell whether or not a product has been received, and just switch them out. I've downloaded stuff online alot, and most of the time, if a version doesn't work (I have vista 64, not regular) they help me out with some other version that might and we trial-and-error it from there. The point? They SHOULD be very willing to help... but as stated above, D2D can be mean about stuff.

So I guess it all comes down to which person she gets a hold of, and their company policy.
Test Subject
Original Poster
#23 Old 2nd Jun 2009 at 1:21 PM
Thank you everyone who responded - Luckily a client of mine (I'm a freelance artist) agreed to buy me the PC version in exchange for some artwork, yay! I still have a useless mac version, but that's less of an annoyance now - I will still try and get them to switch the versions so maybe I can give the extra copy to my roommate (who has a mac) or something, but at least I get to play now .... in 6 hours when the download opens >.>
Test Subject
Original Poster
#24 Old 2nd Jun 2009 at 2:05 PM
Final update - Direct2Drive FINALLY responded to my email.

"Hi Kierstal,
I've refunded your credit card for your Mac pre-order and you should receive notification from us via email regarding that, in the meantime:
Not long to go
Thanks for your patience, feel free to contact me with any more questions you might have.
Regards,
Rich Metcalfe
Senior Support Specialist
Digital Distribution"



WOW!!! Was not expecting that!!!!
The Direct2Drive guys are AWESOME :D
Test Subject
#25 Old 2nd Jun 2009 at 2:14 PM
Wow. Your "Rich Metcalfe" must be nicer then the guy I got :O Congrats!
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